Local Reviews
for Jenks, OK
Our Reviews by City
Awesome service
Doug - Jenks, OK 74037
The guys came out inspected everything, but of course the system was working as it was supposed and wouldn’t act up. they turned equipment off and on several times and went through everything to make sure it was working properly. They showed me that the air filter was beyond help and needs to be replaced. Great job
Chris Vessey Service Call
Neil - Jenks, OK 74037
Chris was very professional and courteous. He was thorough in is analysis of our furnace and clearly communicated his findings. He also answered all of my questions and addressed my concerns. I would be pleased to have him return for future maintenance.
Great Service
Leann - Jenks, OK 74037
Always satisfied with the service and techs. Ryan was great!
In Good Hands
Bill - Jenks, OK 74037
Ryan arrived at the appointment time, clean-cut, friendly, confident. He did the inspection of our heater and found two weak links and told us the additional cost to make it right again. He completed the repairs in about an hour. I feel confident that our heater will be efficient and reliable this winter. Ryan is a great face for the company.
Response from Innovative Air Pros:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service again
Jennifer - Jenks, OK 74037
Ryan was a great example of the prompt and professional service that innovative air pros provides!
Response from Innovative Air Pros:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback!
A brief review
George - Jenks, OK 74037
Chris’ demeanor and candor was exceptional. I inadvertently misunderstood some of the context of the conversation and within a few moments he was able to clarify and clear up my confusion. I think that his explanation of the process and his role within the process helped to alleviate any concerns I had about the proposed course of action. He clearly identified that the current system in the house was inching nearer to the end of expected service life. He proposed several cost saving options and helped guide my decision. My only criticism, which may just be specific to this instance, is that it may be very beneficial to the customer for the repair technician to clearly state that the repair technicians does not have the ability to provide whole system replacement recommendations. So it may be useful to lay out that info at the beginning. “I can only provide repair options, but if you want yo discuss whole system replacements you need to talk to Cody.” Because I didn’t have the puzzle piece above, when Chris asked me for the second timr “Are you really sure you want to do this?”, a lot of very conflicting thoughts occurred simultaneously. For example: He asked me this already, what exactly am I missing? Is he attempting to suggest that buying these products are a bad investment and I should, in fact, buy a new system entirely? If so, why didn’t he cover this option before he left and came back? Well anyway, it was a hot 30 seconds before Chris, thankfully, realized where I was confused. When he clarified that his role as a repair technician simply eliminated his ability to provide any context around buying a new system and that if I wanted to have the discussion about a new system that I would need to talk with Cody, everything seemed to fall in place and was good. So uh sorry for the novel. The tl;dr version is: Chris is a good employee and seems to care about helping folks and thankfully had the patience and grace to help me figure it out.
Response from Innovative Air Pros:
First of all, thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. We are so thankful for the 5-stars! It was a pleasure serving you and your family. We are here for you when you need us!
Great service, quick response.
Kristen - Jenks, OK 74037
Response from Innovative Air Pros:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Fast and great service!
Rebecca - Jenks, OK 74037
Response from Innovative Air Pros:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Wonderful service!
Erica - Jenks, OK 74037
Caleb was great! He answered all of our questions and was extremely courteous.
Dalton is Awesome!
Amanda - Jenks, OK 74037
Dalton called and was running ahead of schedule, which was great since we were hot on a hot day!!! He quickly found the problem and gave us 3 options. He fixed the problem by performing the option we chose in a very quick and clean manner. We appreciate him being able to come out on a Sunday afternoon of a holiday weekend to make sure our house was cooler than 82 degrees!!
Response from Innovative Air Pros:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great technician!
Kasey - Jenks, OK 74037
Awesome work!
D'wain - Jenks, OK 74037
Working with Dalton and Innovative Air Pros is always painless. They provide great service. Very prompt and friendly. Highly recommend!
Efficient and just in time
Catherine - Jenks, OK 74037
Our air conditioners were old and one finally went out. We made the decision to replace both with Innovative Air Pros service and systems. Their team members came out, were on time and professional, and left our home with two new systems installed and running great. They are so quiet and a real improvement! Thank you for your service!
Love this company
Anna - Jenks, OK 74037
We had Ryan, Chris and Piper here today. They installed a new AC unit. They started at 7 am and worked until they had everything completed. Our attic is a hot box! I have no idea how they worked so hard and efficiently in that heat. They finished the job and were all 3 professional, friendly, and efficient. We were also impressed with Cody, our sales rep too. He was very knowledgeable and professional. This company is local and we would highly recommend to anyone buying a system or needing AC service at your home!
Great service and fair price!
Jonathan - Jenks, OK 74037
Chris was awesome! A+ Service. Professional, quick, and courteous.
Good Service
William - Jenks, OK 74037
Very Thorough
Great Service
Tanya - Jenks, OK 74037
Great service. Technician was professional and personable.
Great service
Ronda - Jenks, OK 74037
Caleb is great. He is thorough and explains things well.
Great service!
Debbie - Jenks, OK 74037
Chris and Pepper were thorough and explained findings. They were polite and respectful.
Thorough inspection, good communication. Courteous as well.
Aaron - Jenks, OK 74037
Excellent service
Judy - Jenks, OK 74037
Called ahead and sent photo ID of my favorite tech. Thorough inspection of inside and outside systems. Discussed findings and made certain all questions were answered and educated me on options and optimal settings.
Great service
Jennifer - Jenks, OK 74037
Thanks for quick and efficient service!
Great service!
Rebecca - Jenks, OK 74037
Dalton was professional and friendly and answered all my questions.
Great Service
Mark - Jenks, OK 74037
Dalton did a great job cleaning our equipment and going over the status of our system.
Great tune up
David - Jenks, OK 74037
Kaleb was on time, courteous (as always) and explained the questions to Ed’s before starting. Identified a problem with a part under warranty and had parts needed to replace on same visit. As good as it could have been.
Caleb P.
Preformed yearly furnace maintenance. Found the air quality to have high VOCS and CO2. Recommend installing a whole home air purifier to better the air quality and health in the home.
Ryan H.
Service call for no heat where the tech found a faulty thermostat. Got it replaced for free under our platinum pro club.
Chris V.
Service call No Heat, Technician found the system has a bad blower motor seized up, Customer replaced blower motor, After replacement system, works great at this time.
Ryan H.
Service call for no heat on a 11 year old high efficiency Lennox furnace. Technicians found a failed gas valve.
Caleb P.
Installed a new supply and hooked up to two existing ducts to provide air for the closed in patio.
Caleb P.
Preformed yearly furnace maintenance. Both systems look good at this time would recommend installing a indoor air purifier to better the air in the home.
Chris V.
Single system Furnace Tune Up, Checked all capacitors, Checked Blower Motor Bearings, Checked Blower motor assembly for build up of dust and dirt, Checked Blower motor amp draw, Checked Inducer motor amp draw, Checked Delta Ts, Checked Static Pressures, Checked and Cleaned Flame sensor, Checked and Adjusted gas manifold pressures, Checked and changed all filters, Filter sizes- 2 14x30x1, Checked PVC Flue for proper code regulations, Flue has plenty of fall towards furnace as well as no water is present, Checked Heat exchanger for possible Rust, Heat stress, and/ or Cracks, System looks great at this time, Technician offered customer several options to help eliminate any Bacteria’s, Allergens, Airborne Viruses, as well as Black substance growth that builds up and grows within HVAC Systems.
Ryan H.
Technician performed annual furnace maintenance on a 5 year old high efficiency Lennox furnace. The system is running great at this time.
Caleb P.
Preformed furnace start up on 3 systems noticed the indoor air quality was a little elevated recommend installing a indoor air quality device to better the health in the home. Also customer mentioned he found the refrigerant caps off so we need to check the refrigerant levels in the spring.
Ryan H.
Service call for no heat on a 9 year old high efficiency Lennox furnace. Replaced the inducer motor to get the system back up and going.
Chris V.
Service call Air Flow issues, The office room that was having problems was for a different system fired it up and Air came out perfectly and heated the office, The Women's and Mens bathroom Were starving of air flow, The Women's Supply vent had a damper inside the vent that was closed opened it up and poured out better airflow, The mens rooms damper was open but the light is always left on causing the supply air to Be sucked out via the exhaust vent being on constantly cause of the light, Other than that systems run great.
Chris V.
Service call, Technicians replaced the 3” fittings for the flue, Brought it up too code, No water leakage, System works great.
Caleb P.
Furnace was not working properly. Identified the problem as a bad blower wheel - unit had failed entirely. System was under warranty, so performed furnace repair and replaced the wheel.
Caleb P.
Found the thermostat wires going to the board missing the sheathing causing it to call for cool and heat at the same time. Cut and rewired the system and the unit is now working as it should.
Caleb P.
Piped in a temporary drain line into a tote to insure heat in the home.
Chris V.
Service call No Heat, Technicians found System has a bad burnt up blower motor, Bad Control Board, Bad Blower motor Capacitor, As well as an igniter looking rough, The Customer wanted to sign up for the yearly Pro club for Yearly Maintenance, Customer also wanted us to install 5 UV Air Purification Bulbs, After replacement of all items system runs great. Filter Sizes- 10 20x20x1.
Ryan H.
Service call for a water leak on a 6 year old high efficiency Trane furnace.
Chris V.
Service call, Water issue technician found the flue pipe leaking from a fitting, Customer wants us to call her tomorrow and give her an estimate on fixing the issue, But wants it scheduled for Friday if she chooses to move forward.
Chris V.
Service call No Heat, Technician Found system has a frozen drain line that has slight unthawed itself, system running as should, Customer will pour Hot water in the drain themselves to finish thawing it out, Customer does want an SS2 switch in the spring time for A/C, Customer will buy heat tape herself as well as thaw it out herself every year.
Chris V.
Service call No Heat, Technicians found the drain was frozen I thawed the drain line and found out that the water has gotten onto the board and it’s a bad board as well gotta call a parts house first thing in the morning to get a price.
Ryan H.
Service call for no heat. Arrived to a partially frozen drain line. Cleared the remaining ice and got the system back up and going.
Chris V.
Service call No Heat, Technicians found the furnace has a bad high limit switch, On arrival the furnace would run for about 10 minutes and trip on high limit, Technicians put a Temp probe in the high limit hole and it only got to 148 degrees and limit is supposed to trip at 200 not 150, swapped it out and the system runs great at this time.
Chris V.
Service Single System Furnace Tune Up, Checked all Capacitors, Checked and Adjusted gas Manifold pressure, Checked blower motor amp draw, Checked inducer motor amp draw, Checked and changed all filters, Filter sizes- 1 14x30x1, Checked and cleaned indoor flame sensor, Checked Hot Surface Igniter for wear and tear, Checked blower motor bearings, Checked blower assembly for build up of dust and dirt, Checked Delta Ts, Checked Static pressures,Indoor blower motor capacitor is slightly out of spec but not an emergency, System works great at this time.
Chris V.
Service call No Heat, Technicians found System has a dirty flame sensor, Gave the customer options for A Pro club maintenance agreement for yearly maintenance, And we will go ahead and perform the Tune Up Today.
Chris V.
Service call No Heat, Technicians arrived to the system running properly, Never shut off or shut down, Checked several components, System is running great at this time, Customer will call if the system goes down again.