Tulsa's Preferred Heating & Air Conditioning Company
Expert Air Solutions For Every Customer
Tulsa's Preferred Heating & Air Conditioning Company
Expert Air Solutions For Every Customer
Professional
Really impressed with the professionalism and attention to detail by Chris. Gonna do the setup for two visits a year. Two thumbs up!
This company has been great to deal with. Knowledgeable and courteous workers who show up on schedule and notify you if their schedule slides. I like knowing who my service person is going to be, and Caleb is terrific! Highly recommend!
I always get good service from Innovative Air, but Ryan was easily the most thorough to date. He gave a detailed explanation, with photos of the condition and settings of my unit in a personable and relatable manner. Very reassuring for one unfamiliar with the workings of heating and cooling.
The guys came out inspected everything, but of course the system was working as it was supposed and wouldn’t act up. they turned equipment off and on several times and went through everything to make sure it was working properly. They showed me that the air filter was beyond help and needs to be replaced. Great job
Chris was very professional and courteous. He was thorough in is analysis of our furnace and clearly communicated his findings. He also answered all of my questions and addressed my concerns. I would be pleased to have him return for future maintenance.
Always satisfied with the service and techs. Ryan was great!
Response from Innovative Air Pros:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Chris explained everything to me. He was friendly and efficient and cleaned up when finished his work.
Response from Innovative Air Pros:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Ryan arrived at the appointment time, clean-cut, friendly, confident. He did the inspection of our heater and found two weak links and told us the additional cost to make it right again. He completed the repairs in about an hour. I feel confident that our heater will be efficient and reliable this winter. Ryan is a great face for the company.
Response from Innovative Air Pros:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Ryan was a great example of the prompt and professional service that innovative air pros provides!
Response from Innovative Air Pros:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback!
Response from Innovative Air Pros:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
The HVAC person I was using was not returning calls anymore not sure what happened. Needed heat tape and pipe wrap installed on our 90% furnace condensation line to prevent a freeze up like we had during the polar vortex. A good friend recommend Innovative. They came out the same day quoted a price in the range I was looking for and installed it. Joined the "Pro Club" for Heat & A/C tune up plus fast and discounted service calls. FYI A/C went out this summer called after 5 PM on a Friday had a Tech. Saturday 8 AM no special charges.
Response from Innovative Air Pros:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great
Response from Innovative Air Pros:
Thanks for the amazing 5-star review!
Response from Innovative Air Pros:
We’re so glad you had a good experience.
Chris’ demeanor and candor was exceptional. I inadvertently misunderstood some of the context of the conversation and within a few moments he was able to clarify and clear up my confusion. I think that his explanation of the process and his role within the process helped to alleviate any concerns I had about the proposed course of action. He clearly identified that the current system in the house was inching nearer to the end of expected service life. He proposed several cost saving options and helped guide my decision. My only criticism, which may just be specific to this instance, is that it may be very beneficial to the customer for the repair technician to clearly state that the repair technicians does not have the ability to provide whole system replacement recommendations. So it may be useful to lay out that info at the beginning. “I can only provide repair options, but if you want yo discuss whole system replacements you need to talk to Cody.” Because I didn’t have the puzzle piece above, when Chris asked me for the second timr “Are you really sure you want to do this?”, a lot of very conflicting thoughts occurred simultaneously. For example: He asked me this already, what exactly am I missing? Is he attempting to suggest that buying these products are a bad investment and I should, in fact, buy a new system entirely? If so, why didn’t he cover this option before he left and came back? Well anyway, it was a hot 30 seconds before Chris, thankfully, realized where I was confused. When he clarified that his role as a repair technician simply eliminated his ability to provide any context around buying a new system and that if I wanted to have the discussion about a new system that I would need to talk with Cody, everything seemed to fall in place and was good. So uh sorry for the novel. The tl;dr version is: Chris is a good employee and seems to care about helping folks and thankfully had the patience and grace to help me figure it out.
Response from Innovative Air Pros:
First of all, thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. We are so thankful for the 5-stars! It was a pleasure serving you and your family. We are here for you when you need us!
Ryan was great. Always terrific service and knowledgeable service members,
Response from Innovative Air Pros:
We’re so glad you had a good experience.
I’m really impressed with the company and with Ryan who came out today.
Response from Innovative Air Pros:
Thanks for sharing your rating with us and the community.
Response from Innovative Air Pros:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
I appreciated his professionalism. He kept me informed if the problem and the cost.
Response from Innovative Air Pros:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Technicians performed annual furnace maintenance and found all three systems blower motor capacitors were weak. The customer also complained of low humidity. The humidistat was fault changing the settings at will and shut the unit down and starting it erratically. The customer moved forward with all repairs and the units are running as efficiently and safety as possible here today.
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