I came home from work to find that our AC had quit working on an insanely hot day. I called around and couldn't find anyone that could come out the same day (a Friday at 3pm) until I called Innovative Air Pros. The woman I spoke to was so nice and compassionate about my situation and told me I would have a tech out that day to fix the AC after they finish their current job. Within the hour I got a call from Caleb the tech and said he was able to head my way, I was shocked that he was able to come out so quickly! Once I got off the phone, I received a text with all of Caleb's info and a picture which I REALLY appreciated as I was a woman at home alone, with just her child and small dog. It made me feel much more at ease to know who to expect. Caleb was so nice, knowledgeable and personable. He explained exactly what happened and was able to fix the issue right away with the parts in his truck. He was patient with me while I called my spouse and he explained everything all over again to him over the phone. He made me feel very comfortable about the situation and I am SO happy I ended up choosing Innovative Air Pros. We will definitely be using them for all of our heating and air needs from here on out.
Very courteous and professional. Excellent service. Thank you
Efficient and informative
Chris was awesome. Very polite and came quickly. He did a great job getting our AC cooling again. With temps hitting 100 this week, I'm immensely grateful.
Unfortunately, my 30 year old Trans AC decided to give up the ghost, and do it on a hot, August weekend. But Chris was able to come out on a Friday afternoon, and make a technical appraisal of the situation, and then, run back to their shop and get a portable AC unit to keep me and my dog cool through the weekend; that was greatly appreciated, considering the crazy Friday afternoon traffic Chris had to fight, going from midtown Tulsa over to Jenks Oklahoma and back. The interesting thing about this situation, is that Innovative Air pros, when they had a different name, installed this unit 30 years. We definitely got excellent service out of our Trane AC/heating system. They already scheduled an appointment for the next morning, to come out and make an appraisal and bid on replacing the unit. It’s pretty good when some of the current staff, remember installing this piece of hardware. I will be looking forward to seeing the offerings on a replacement unit.
Very experenced and knowledgeable. They both were great.
The guys were courtious fast and thurough. Great guys.
Dalton was professional, helpful, and kind and went above and beyond to make sure my system was running optimally!
I appreciate the professionalism and friendliness of Cody and the other guys at Innovative Air. They quickly diagnosed the issue, gave us options and fixed it. Very painless process. Would definitely use again.
Caleb was great! He was very knowledgeable and friendly!
Awesome experience, guys were very professional technicians!!
Caleb was very knowledgeable and helpful. He diagnosed the issue with our a/c unit quickly and explained it to us along with our options. Would definitely recommend.
I was taken care of in 24 hours from calling. Everyone else was talking about appointments in 3, 4, 5 days. Caleb was pleasant, professional, knowledgeable and fixed my AC issue promptly. What a great experience.
Caleb is a great representative of your company
Caleb did a fantastic job diagnosing the problem and quickly getting it resolved! He was very professional and pleasant to speak with! He let me know some maintenance issues that need to be addressed at some point. I am very pleased with the service and quality of work!
We have used Innovative Air Pros for years and continue to be impressed by their professionalism. Caleb is knowledgeable, friendly, and thorough each and every time.
Caleb is the best!
The assessment of my hvac system was very concise. The service agent took time to review all parts of the air conditioner giving it a thorough inspection and cleaning.
Installing a new HVAC system.